Service BDC Agent

Pride Motor Group • Lynn, MA

12d • $55,000

About The Position

Service BDC Agent – Pride Motor Group (Lynn, MA) Up to $55,000 Annually | Hourly Pay + Bonus | No Experience Needed – We Train Pride Motor Group is a long-standing, family-owned automotive group serving the North Shore community with Chevrolet, Kia, and used-vehicle operations . As we continue to grow, we are seeking a friendly, dependable, and motivated Service BDC Agent to join our customer-focused team. If you enjoy helping people, communicating clearly, staying organized, and working in a supportive environment, this is a strong opportunity to build a rewarding career — even without previous automotive experience. Position Overview As a Service BDC Agent, you will be the voice of our service department. You will speak with customers, schedule service appointments, assist with follow-ups, and ensure every guest receives the positive, welcoming experience the Pride family is known for. Success in this role comes from patience, professionalism, and consistency — not prior industry experience. We provide complete training.

Responsibilities

• Answer inbound service calls promptly and professionally
• Make friendly, outbound follow-ups for maintenance, recalls, and customer satisfaction
• Build rapport through warm, confident, and clear communication
• Schedule service visits accurately in the CRM
• Confirm appointment details, transportation needs, and expectations
• Provide advisors with complete and accurate customer notes
• Contact customers after their visit to ensure satisfaction
• Maintain consistent outreach for overdue maintenance and declined services
• Support the dealership’s mission to deliver an exceptional service experience
• Document each customer interaction thoroughly
• Stay disciplined in daily follow-up routines
• Keep communication records organized and complete

Benefits

• Up to $55,000 annually (Hourly Pay + Monthly Bonus)
• Full training provided
• Advancement opportunities within a respected, community-focused dealership group
• Supportive, team-oriented culture
• Benefits package (can be listed if you'd like them included)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed