Customer Service Agent BDC

Paragon Acura•Woodside, NY

About The Position

Customer Service Phone Representative Paragon Acura If you believe Customer Service is a true craft -- one built on charisma, communication, and thorough product knowledge (we'll happily teach you everything you need to know) -- we want to talk to you! This job is an ideal fit for you if you have a positive and optimistic attitude and a passion for connecting clients with solutions. The Customer Service Representative utilizes their strong relational skills, professional phone manner and positive disposition to assist our clients with their inquiries, and aide them in scheduling appointments to maintain their vehicles.

Requirements

Previous experience with phones or telemarketing experience in either automotive, business development, or customer service, is a plus but not required.
Ability to demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with every client throughout the day.
First-class verbal, written and communication skills including the ability to initiate dialogue with management and communicate effectively and efficiently.
Organized, self-motivated, with the ability to work effectively as part of a team and on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
Competency with general computer skill and data entry skills require, preferable knowledge of working with Google Sheets, or Microsoft Excel.

Responsibilities

Handling heavy Inbound and moderate outbound phone calls, with a commitment to increase customer service satisfaction with each and every client.
Navigating our digital platforms to organize the flow of business through our doors.
Effectively communicating and transferring information to coworkers and across departments.