Service BDC Agent - J. Allen Ford
J. Allen Automotive•Gulfport, MS
About The Position
J. Allen Ford is seeking a high-energy, organized Service BDC Agent to help keep its service shop busy by converting customer calls and follow-ups into service appointments. The role connects Ford owners with the service team and supports service and mobile-service scheduling, customer outreach, and marketing campaigns. No call center experience is required; paid training is provided for the dealership’s systems. Compensation is $15 per hour plus weekly performance-based bonuses.
Requirements
- High school diploma or equivalent.
- Availability for a full-time schedule, including rotating Saturdays and extended hours as needed.
- Clear, friendly, professional phone presence and a genuine desire to help people.
- Ability to multitask between phones and computers while remaining organized and accurate.
Nice To Haves
- Customer service experience.
- Familiarity with CRM/DMS software.
- Bilingual English/Spanish ability.
- Motivation to set goals, track performance, and exceed targets.
Responsibilities
- Answer inbound calls and schedule service and mobile-service appointments using CRM/DMS systems.
- Make outbound calls about safety recalls, maintenance reminders, declined services, and follow-ups to keep the schedule full.
- Seek to turn customer conversations into booked appointments.
- Partner with Parts and Sales to notify customers about special-order parts and coordinate rental vehicles.
- Support service marketing campaigns that encourage customers to return.
- Keep customer records accurate and up to date.
Benefits
- Medical, dental, vision, and supplemental insurance.
- 401(k) retirement plan.
- Paid time off.
- Paid training.
- Factory certification opportunities.
- Weekly performance bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
