Honda Service BDC Administrator

Lithia & Driveway • Hampton, VA

7h • Onsite

About The Position

Priority Honda Hampton is seeking a Service BDC Administrator to join their service team. This role is crucial for delivering an outstanding customer experience and supporting a busy service department. The ideal candidate will be organized, customer-focused, and adept at multitasking. The dealership is located on Mercury Boulevard in Hampton and is part of the Lithia & Driveway family, a major automotive retailer.

Requirements

• High School graduate or equivalent, 18 years or older required
• Basic computer proficiency and experience with CRM systems is a plus

Nice To Haves

• Previous BDC, call center, customer service, or automotive dealership experience preferred
• Strong communication and phone skills
• Excellent organizational and time-management abilities
• Ability to multitask in a fast-paced environment
• Positive attitude and team-first mentality

Responsibilities

• Answer incoming service calls, emails, and text inquiries
• Schedule and confirm service appointments
• Follow up with customers regarding missed appointments and recommended maintenance
• Communicate effectively with service advisors and management
• Maintain accurate customer records and appointment information
• Assist with customer satisfaction initiatives and service retention efforts
• Deliver a professional and friendly experience with every customer interaction

Benefits

• Competitive hourly pay
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company benefits
• Employee Stock Purchase Plan
• Career advancement opportunities within Lithia & Driveway
• Employee discounts and dealership perks
• A supportive team environment with opportunities for growth
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED