Service Associate - NEW Gym Opening!

EōS Fitness•San Antonio, TX

4d•Onsite

About The Position

EōS Fitness is seeking a Service Associate for a new gym opening. This role is responsible for providing a welcoming, professional, and helpful experience to all members, acting as representatives of the gym's commitment to exceptional service. The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. This role requires flexibility and adaptability to the evolving needs of the gym, with duties subject to change at management's discretion.

Requirements

Previous experience in customer service or front desk role
CPR certification required within 30 days of hire
Must attend all mandatory company trainings within 30 days of employment
Follow all current company policies and standard operating procedures, which may be updated or changed over time
Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
Ability to bend routinely and repetitively to lift more than 40 lbs
Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from database or email system

Nice To Haves

Experience or strong interest in the fitness industry is a plus
Excellent interpersonal skills with a customer-focused attitude
Ability to multitask and handle a fast-paced environment
Proficiency in MS Office and familiarity with gym management software
Strong organizational and problem-solving skills
Flexibility to work evenings, weekends, and holidays as required
Embraces our Core Values

Responsibilities

Greet members and guests with a friendly and professional attitude
Provide information about gym services, programs, and membership options
Address member inquiries, concerns, and complaints promptly and professionally
Check-in members and guests using the gym’s management system
Oversee and manage check-in alerts and notifications
Ensure the front desk area is clean, organized, and stocked with necessary supplies
Process payments for memberships, classes, and retail items
Follow safety protocols and procedures to ensure the well-being of all gym members and staff
Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance
Support a clean and well-maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks

Benefits

A highly energetic and collaborative team
A management team that cares about your professional development
Free membership for you and plus one family member
Discounted Personal Training, and merchandise – including supplements
Employee referral program
Daily Pay offered - access your funds before payday
Competitive pay plus vacation, holiday, and sick pay
Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered
401(k) + Company matching
Personal education growth options with Sophia Learning