Service Associate

EōS Fitness•Fort Myers, FL

6h•Onsite

About The Position

EōS Fitness is a bold, upbeat, and motivating company, both in its fitness routines and work environment. Employees are expected to rise to challenges and handle them head-on. The company's Core Purpose is to create loyal, lifelong fans and exercise practitioners, guided by Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win. The Service Associate reports directly to the Operations Manager and is responsible for providing a welcoming, professional, and helpful experience to all members. This role involves greeting and directing members, guests, and staff, handling inquiries and requests, offering knowledgeable assistance, and ensuring every individual feels valued and supported. The Service Associate is expected to be flexible and adaptive to the evolving needs of the gym, with duties subject to change under management's discretion. The position's purpose is to be a great host, the members' best source of information, and to create a fun atmosphere for members, guests, and staff.

Requirements

Previous experience in customer service or front desk role
Excellent interpersonal skills with a customer-focused attitude
Ability to multitask and handle a fast-paced environment
Proficiency in MS Office and familiarity with gym management software
Strong organizational and problem-solving skills
Flexibility to work evenings, weekends, and holidays as required
Embraces EōS Fitness Core Values
CPR certification required within 30 days of hire
Must attend all mandatory company trainings within 30 days of employment
Follow all current company policies and standard operating procedures, which may be updated or changed over time
Ability to work in a gym setting
Ability to move about club floors and rooms
Ability to communicate with employees, members, and the public
Ability to bend routinely and repetitively to lift more than 40 lbs
Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from database or email system

Nice To Haves

Experience or strong interest in the fitness industry

Responsibilities

Greet members and guests with a friendly and professional attitude
Provide information about gym services, programs, and membership options
Address member inquiries, concerns, and complaints promptly and professionally
Check-in members and guests using the gym’s management system
Oversee and manage check-in alerts and notifications
Ensure the front desk area is clean, organized, and stocked with necessary supplies
Process payments for memberships, classes, and retail items
Follow safety protocols and procedures to ensure the well-being of all gym members and staff
Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance
Support a clean and well-maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks

Benefits

A highly energetic and collaborative team
A management team that cares about your professional development
Free membership for you and plus one family member
Discounted Personal Training, and merchandise – including supplements
Employee referral program
Daily Pay offered - access your funds before payday
Competitive pay plus vacation, holiday, and sick pay
Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered
401(k) + Company matching
Personal education growth options with Sophia Learning