Service Associate

Russo Hardware • Naperville, IL

5h

About The Position

The Service Associate acts as the primary point of contact for customers of the Service division. The responsibilities revolve around effectively communicating the needs of the customer to the other members of the service division as well as being able to communicate issues/services to the customer that will allow them to gain the most from their service experience.

Requirements

• Must possess good general computer skills (Excel, Word, Outlook, and Teams)
• Must be detail-oriented and organized
• Excellent written and verbal communication skills
• Excellent problem solver
• Ability to prioritize and multi-task
• High school diploma or equivalent
• Service writing experience in commercial lawn, auto or similar

Nice To Haves

• Bilingual is a plus
• Knowledge of outdoor power equipment or landscaping is a plus

Responsibilities

• Greet customers at the counter in a timely and professional manger
• Help guide customers when they bring in machines for service
• Communicate with customers regarding quotes and completion of service
• Complete accurate service tickets and service quotes
• Uphold and maintain the visual standard within the store, primarily your department
• Maintain relationships with current customers and build relationships with new customers
• Assisting customers with other aspects of the business 
• Maintain a safe work environment within the department for customers and staff
• All other tasks as defined by management

Benefits

• Flexible scheduling (Open Saturdays till noon, closed Sundays!)
• Paid time off
• Paid vacation
• Overtime opportunity
• Major medical- BlueCross BlueShield
• Vision and dental coverage
• 401(k) employer match contribution- WE MATCH 100%
• FREE company apparel
• Wellness programs
• Professional development opportunities
• Employee discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED