Service Associate (Full Time)

Mackey'sSouth Woodstock, CT
Onsite

About The Position

As a Service Associate, you'll be at the forefront of our customer experience while developing valuable skills in retail operations and leadership. This isn't just a job—it's a career path in a growing company where your contributions directly impact our success. Mackey's has been the trusted name in pet, farm, and garden supplies for over 50 years. As we have transformed into an omnichannel retail leader, we're seeking talented individuals who want to be part of something special. Since 1968, Mackey's has been helping customers create thriving homes, gardens, and animal habitats. As a third-generation family business, we're proud of our heritage while embracing innovation. With three brick-and-mortar locations and our expanding online presence at MackeysGrows.com, we're evolving to meet customer needs across all channels.

Requirements

  • Must be 18+ years old
  • A passion for customer service and problem-solving
  • Physical capability to lift up to 50 lbs regularly
  • Desire to learn and master new skills
  • Flexibility to work in a dynamic retail environment
  • Availability to work one weekend day per week (with one regular weekend day off)
  • Forklift certification or willingness to obtain (we provide training)

Responsibilities

  • Delivering exceptional customer service as the face of Mackey's
  • Leading by example and mentoring team members
  • Managing inventory control processes with precision
  • Operating equipment including forklifts (training provided)
  • Creating inspiring product displays and merchandising
  • Supporting both in-store and online order fulfillment
  • Contributing ideas to improve our operations

Benefits

  • health insurance
  • 401(k)
  • Paid time off
  • Employee discounts
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