Service Associate - Salt Lake City, Utah - Sustainability Solutions
About The Position
The Service Associate is a field-based role responsible for collecting single-use devices at hospitals throughout an assigned territory. The position visits hospital areas including operating rooms, patient floors and rooms, Electrophysiology labs, and Cath labs. It provides customer service, training, and education to hospital staff and other stakeholders about Stryker Sustainability Solutions bins and which devices can be collected. The associate partners with a supervisor and sales representatives to build customer relationships and increase collections. The role also includes administrative work such as receipt growth reporting and collection tracking, along with participation in weekly huddles, annual in-person team meetings, and other administrative communication. The associate follows the policies and procedures in the sales code of conduct and Stryker Employee Handbook.
Requirements
- Valid and unrestricted driver's license and appropriate insurance to travel by car as required.
- High school degree or GED.
- Use of a personal vehicle; driving is approximately 80–100 miles per day depending on territory.
- Ability to obtain and maintain required credentials at hospitals within the assigned territory.
- Ability to effectively use computer programs such as Word, Excel, Outlook, Power BI, and PowerPoint.
- Ability to exert up to 60 pounds of force daily and/or up to 20 pounds constantly to move objects; ability to push or pull up to 60 pounds constantly and lift up to 40 pounds.
- Near visual acuity (corrected), color vision, mobility, bending, standing, stooping, and finger dexterity.
- Ability to communicate effectively through presentations, email, and phone.
- Ability to use common office equipment such as a PC, Microsoft Office, and a smartphone.
Responsibilities
- Collect single-use devices at hospitals within the assigned territory.
- Visit hospital areas including operating rooms, patient floors and rooms, Electrophysiology labs, and Cath labs.
- Provide customer service, training, and education on Stryker Sustainability Solutions bins and eligible devices.
- Engage with hospital staff, OR personnel, Supply Chain, EVS, Sales Representatives, O.R. Management, facility champions, Hospital Administration, and other stakeholders and partners.
- Partner with a supervisor and sales representatives to build customer relationships and increase collections.
- Participate in weekly huddles, annual in-person team meetings, and administrative communication.
- Complete receipt growth reporting and collection tracking.
- Adhere to the sales code of conduct and Stryker Employee Handbook.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
