Service Associate - Front Desk

Winnipeg Regional Health Authority • Winnipeg, MB

10d • Onsite

About The Position

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position OverviewReporting to the Director or designate, the successful candidate is expected to: provide customer service to clients in person and over the phone, provide a positive, friendly and welcoming environment for members and visitors, sell memberships and various other services and products, collect fees for products and services, perform opening and/or closing duties as per schedules shifts, schedule various appointments for clients, give informative tours of the facility, and facilitate room set-ups.

Requirements

• Basic computer skills are essential.
• Experience answering phones in a customer service setting is essential.
• Ability to deal effectively with conflict is essential.
• Grade 11, required.
• Strong communications skills, with a good command of the English language.
• Ability to multi-task in a fast-paced environment.
• Flexibility and independence in assessing situations and making effective decisions.
• A friendly and outgoing personality that supports a customer service setting.

Nice To Haves

• Experience working with membership computer software preferred.
• Previous experience answering phones and responding to customer inquiries in a reception desk setting preferred.
• Minimum 1-year experience in a sales-based customer service setting preferred.
• Leadership experience would be an asset.

Responsibilities

• Provide customer service to clients in person and over the phone.
• Provide a positive, friendly and welcoming environment for members and visitors.
• Sell memberships and various other services and products.
• Collect fees for products and services.
• Perform opening and/or closing duties as per scheduled shifts.
• Schedule various appointments for clients.
• Give informative tours of the facility.
• Facilitate room set-ups.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED