Front Desk Associate
Atrium Hospitality•Glendale, AZ
•Onsite
About The Position
The Front Desk Associate role at the Phoenix Glendale Renaissance hotel involves overseeing front desk operations, handling guest check-ins and check-outs, and serving as a primary point of contact for guest and teammate issues. This position also includes supporting and training new team members, managing daily tasks such as event sheet distribution and business center support, and ensuring the lobby is guest-ready. The role requires a proactive approach to problem-solving and a commitment to delivering exceptional guest experiences.
Requirements
- Customer service experience.
- High school diploma or equivalent.
- Ability to use hotel systems with confidence.
- Able to lift 50 lbs and stay on your feet for extended periods.
Nice To Haves
- Experience in hospitality or leadership.
Responsibilities
- Oversee front desk operations and act as a problem solver for guests and teammates.
- Handle guest check-ins and check-outs with accuracy, warmth, and charm.
- Support and train new front desk team members.
- Resolve guest issues quickly and professionally.
- Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.
Benefits
- 401(k) plan with company match
- Medical, dental, and vision insurance options
- Paid Time Off & Vacation
- Exclusive Atrium Traveler and brand discount programs
- DailyPay
- Wellness programs
- Tuition reimbursement
- Exclusive discounts on favorite brands and services
- Community service and volunteer programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
