Front Desk Associate
Atrium Hospitality•Concord, NC
•$17•Onsite
About The Position
The Front Desk Associate role at Concord Embassy Suites is a full-time position responsible for overseeing front desk operations. This role involves being a key problem-solver for guests and team members, handling check-ins and check-outs efficiently and courteously, and supporting the training of new front desk staff. The associate will also be tasked with resolving guest issues professionally and managing daily tasks such as event sheet distribution, business center support, and maintaining the lobby's appearance.
Requirements
- Customer service experience with people skills and patience.
- High school diploma or equivalent.
- Ability to use hotel systems with confidence.
- Able to lift 50 lbs and stay on your feet for extended periods.
Nice To Haves
- Experience in hospitality or leadership.
Responsibilities
- Oversee front desk operations and act as a problem-solver for guests and teammates.
- Handle guest check-ins and check-outs with accuracy, warmth, and charm.
- Support and train new front desk team members.
- Resolve guest issues quickly and professionally.
- Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.
Benefits
- 401(k) plan with company match
- Medical, dental, and vision insurance options
- Paid Time Off & Vacation
- Exclusive Atrium Traveler and brand discount programs
- DailyPay
- Wellness programs
- Tuition reimbursement
- Exclusive discounts on favorite brands and services
- Community service and volunteer programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
