Service Assistant - Audi Parker

McDonald Automotive•Parker, CO

7d•$18 - $25•Onsite

About The Position

Audi Parker brings Audi’s unmistakable style and performance to the growing Parker community with a family-owned approach that puts people first. We’re honored to have earned the Magna Society Elite Award in 2024 and 2025, recognizing our outstanding customer service and operations. As the only Audi dealer to earn it in 2024, excellence meets opportunity. Join a team where excellence is the standard—and support and growth are part of the culture.

Requirements

Valid driver’s license and clean driving record
Strong record of positive customer satisfaction results
Team-oriented and self-motivated
Able to work independently
Fantastic communication skills with your customers
Professional, well-groomed personal appearance

Nice To Haves

1-3 years of progressive experience in auto service is preferred but not required

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Set schedules and assign tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationships with factory(s) and foster positive employee relations.