Service Assistant Manager

BERGSTROM AUTO•Appleton, WI

1d•$75,000•Onsite

About The Position

The role of the Assistant Service Manager is to provide support to the service advisors and service manager as directed. The Assistant Service Manager is a guest facing individual that focuses on the delivering the guest a world-class experience and ensures the team exceeds guest expectations by meeting promise times, proper communication, and fixing the guest concerns right the first time. The Assistant Service Manager will partner with the Service Manager on interviewing, hiring, and training Service Advisors and Technicians.

Requirements

3 years or more of automotive service writing OR service lane leadership experience is required
Upbeat and positive personality
Active listening skills
Solution-oriented mindset
Ability to provide excellent guest service
Strong communication skills
Ability to build relationships with team members and guests

Responsibilities

Provide support to service advisors and service manager.
Deliver a world-class guest experience.
Ensure the team exceeds guest expectations by meeting promise times, proper communication, and fixing guest concerns right the first time.
Partner with the Service Manager on interviewing, hiring, and training Service Advisors and Technicians.

Benefits

Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for FT team members)
Two weeks of PTO upon start date (for FT team members)
Discounts on vehicles, service, and parts
401(k) with company match for FT team members
Paid Holidays (for FT team members)
Wellness Program
Free Team Member Clinic
Free Health Coach
Employee Assistance Program
Employee Referral Program
Training and opportunities for career growth and advancement