Appointment Coordinator (Mercedes-Benz South Calgary)

Go Auto•Calgary, AB

1d•Onsite

About The Position

Are you a people-person with a knack for organization and a passion for providing exceptional customer service? Look no further – Go Auto is on the hunt for a dynamic individual to join our team as a Service Appointment Coordinator!

Requirements

Customer service experience with a passion for creating positive experiences.
Excellent communication skills, both written and verbal.
Organized and detail-oriented, with the ability to juggle multiple tasks seamlessly.
Tech-savvy

Responsibilities

Efficiently schedule appointments, confirmations, and updates with a touch of knowledge and flair.
Make every service visit a unique and extraordinary experience for our guests. Your friendly and courteous greeting sets the tone!
Check for outstanding recalls, advise on manufacturer warranty coverage, and offer alternate transportation options.
Answer calls and emails promptly and professionally, ensuring our guests feel valued and heard.
Review and coordinate appointments with the parts department, making sure everything is in place for a seamless service experience.
Collect and process payments, following dealership guidelines with precision.
Follow up with guests, request feedback, and discuss surveys within 24 hours. Your attention to detail ensures continuous improvement.

Benefits

Training opportunities
Access to a library of courses in Go Auto U
Employee Investment Program with a guaranteed 10% return annually, up to 16%, based on Go Auto's profits
Three weeks of vacation after the first year, four weeks after five years, and five weeks after ten years
Comprehensive health and dental coverage
Health spending account
Opportunities for growth within a promote-from-within culture
Donations to worthy causes like the Kids with Cancer Society and Go Auto Fuels the Schools

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