Service Appointment Coordinator - Johnson Subaru of Cary

Hol-Dav Inc • Cary, NC

1d • Onsite

About The Position

Due to remarkable growth, Johnson Subaru of Cary has the exciting opportunity to expand its team of Full-Time Service Appointment Coordinators. We are seeking friendly, goal-oriented individuals with positive attitudes to fill open positions immediately. Bring your ambition and passion, and we will take care of the rest! Johnson Subaru of Cary is a member of Johnson Automotive, one of the fastest growing automotive companies in the Triangle. Johnson Automotive has earned a reputation for outstanding customer service and first-class operation by hiring top performers that are eager to elevate our guest’s experiences.

Requirements

• Service Appointment Coordinator experience is preferred
• Must be proficient with Microsoft Office, Internet, and CRM
• Professional appearance and strong written and verbal communication skills
• Possess outgoing personality
• Have the ability to work both independently and as part of a team
• Must be able to multi-task in a fast paced environment
• Must be able to meet company’s employment requirements
• Flexible work schedule, including the ability to work on Saturday and Sunday
• All offers contingent upon satisfactory completion of E-Verify, Background, Drug, and Motor Vehicle Report testing and reports

Responsibilities

• Responding to inbound service calls and email leads
• Contacting and communicating with guests to identify their automotive needs
• Responsible for tracking, responding to, and managing all Internet service leads
• Monitors incoming email traffic and internet inquiries
• Develops guest prospecting file upon receipt of a lead
• Quotes pricing and automobile availability to guests within department guidelines
• Schedules service appointments and pairs guests with Service Advisors if necessary
• Maintain and update notes and information in the customer database
• Keep abreast of new features and available accessories, and translates their benefits to guests
• Direct guests to product information resources
• Maintain high customer satisfaction scores, gross averages and monthly unit counts
• Develop career skills through regular training and instructions
• Research available vehicles and relevant products
• Learn, understand and abide by Federal, State and Local laws
• Some light clerical/scanning work
• Other duties as assigned by management

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Basic Life (employer paid), Voluntary Life, and AD&D Insurance
• Long-Term Disability
• Short-Term Disability
• Accident Insurance
• Cancer Insurance
• Critical Illness Insurance
• FSA and HSA options
• EAP (Employee Assistance Program)
• Pet Insurance
• WillPrep Services
• TravelAid (Assistance Services Program)
• PTO/ Holiday after 90 days (PTO usable after 6 months)
• 401(k) with match after 6 months

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed