Service Appointment Coordinator / BDC
Kelly Nissan of Woburn•Woburn, MA
•Onsite
About The Position
We are looking for a Service Appointment Coordinator / BDC to join our growing team! The right candidate will have a strong customer service background and computer skills. The day-to-day duties of this role include scheduling service appointments, respond quickly to customer phone calls, and confirm scheduled appointments.
Requirements
- Strong computer skills, including Outlook, Excel and Word
- Strong customer service background
- Excellent verbal and written communication skills
- Punctual, reliable and eager to improve
- Reliability
- Professional personality and appearance
Responsibilities
- Schedule service appointments and speak with customers every single day by following up over the phone, email and chat after each appointment
- Actively listen to customers, answering questions, and directing them appropriately as they request
- Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
- Advise maintenance recommendations
- Confirm scheduled and missed appointments
- Assist with managing service loaner fleet
- Assist with daily scanning of reports
- Assist service advisors and service manager on daily tasks as needed
Benefits
- Competitive Pay
- Blue Cross Blue Shield Medical and Dental on Day 1 of Employment
- 401K after 90 days
- Paid Time Off
- Sick Time
- Vacation Time
- Paid Training
- Career Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
