Service and Sales Representative- Augusta, NJ
About The Position
The Service and Sales Representative is a key member of the branch team and a trusted resource for members and colleagues. The role supports financial transactions, member service needs, and branch operations while providing a high-quality, personalized experience. It involves developing product knowledge, working across multiple systems, and serving as a go-to partner in the branch, including providing support and decision-making guidance when branch leadership is absent. This is a full-time, 40-hour-per-week, on-site position at the Augusta, New Jersey branch. Regular shifts are Monday through Friday, 8:30 a.m. to 5:30 p.m., with rotating Saturday shifts from 8:30 a.m. to 12:30 p.m. Compensation is $26.68 to $32.00 per hour. Hiring rates may depend on factors including relevant experience, education, location, and special skills.
Requirements
- An associate degree and 1–3 years of experience, or 3–5 years of relevant experience in lieu of a degree.
- Obtain a notary license within one year of accepting the role.
- Proficiency with Microsoft Office Suite programs.
- Proficiency with standard office equipment, including computers, phones, photocopiers, filing cabinets, fax machines, and PCs.
- The organization will consider alternative education and experience.
Nice To Haves
- Bachelor’s degree.
- 3–5 years of experience in customer service, retail, banking, or financial services.
Responsibilities
- Build relationships with members and serve as their first point of contact.
- Open and manage consumer, business, and IRA accounts.
- Support loan application intake, including mortgage applications.
- Resolve account questions and escalations.
- Recommend products that align with member needs.
- Support branch operations, including teller and member service representative coverage and transactions.
- Provide notary and signature guarantee services after training.
- Provide support and decision-making guidance in the absence of branch leadership.
Benefits
- Pension plan.
- 401(k) with employer match.
- Medical, dental, vision, and supplemental coverage.
- Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO).
- 10+ paid holidays per year.
- Lifestyle Spending Account stipend for wellness, caregiving, or personal expenses, including student loan repayment and tuition reimbursement.
- Employee recognition program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
