Service and Sales Representative- Augusta, NJ

Visions Federal Credit Union • Augusta, NJ

5d • Onsite

About The Position

As a Sales & Service Representative, you are a key member of the branch team and a trusted resource for members and colleagues. You will support a range of financial transactions, member service needs, and operational functions while delivering a high-quality, personalized experience. The role offers the opportunity to build product knowledge, work across multiple systems, and serve as a go-to partner in the branch, including providing support and decision-making guidance in the absence of branch leadership.

This is a full-time, 40-hour-per-week, on-site position at the Visions Federal Credit Union branch at 47 Route 206, Augusta, New Jersey. Regular shifts are Monday through Friday, 8:30 a.m. to 5:30 p.m., with rotating Saturday shifts from 8:30 a.m. to 12:30 p.m. The compensation range is $26.68 to $32.00 per hour. Hiring rates may depend on factors including directly related work experience, education, geographic location, or special skills.

Requirements

• Associate degree and 1–3 years of experience, or 3–5 years of relevant experience in lieu of a degree.
• Obtain a notary license within one year of accepting the role.
• Proficiency with Microsoft Office Suite programs.
• Proficiency with standard office equipment, including computers, phones, photocopiers, filing cabinets, fax machines, and PCs.
• Visions will consider alternative education and experience.
• The employer will not sponsor a new applicant for employment authorization or provide immigration-related support for this position.

Nice To Haves

• Bachelor’s degree preferred.
• 3–5 years of experience in customer service, retail, banking, or the financial services industry.

Responsibilities

• Build relationships with members and serve as their first point of contact.
• Open and manage consumer, business, and IRA accounts.
• Support loan application intake, including mortgages.
• Resolve account questions and escalations.
• Recommend products aligned with member needs.
• Support branch operations, including teller/member service representative coverage and transactions.
• Provide notary and signature guarantee services; training is provided.
• Deliver a positive member experience and build trust and long-term relationships.
• Meet or exceed individual and team sales goals.
• Maintain accuracy and compliance in transactions.
• Demonstrate accountability, teamwork, and effective collaboration.

Benefits

• Pension plan and 401(k) with employer match.
• Medical, dental, vision, and supplemental coverage.
• Flexible paid time off (PTO), volunteer time off (VTO), and wellness time off (WTO).
• 10 or more paid holidays per year.
• Lifestyle Spending Account stipend for wellness, caregiving, or personal expenses, such as student loan repayment and tuition reimbursement.
• Employee recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree