Service and Learning Director

City Year•Miami, FL

2d•Hybrid

About The Position

City Year Miami is seeking a dynamic Director of Service and Learning who will report directly to the Managing Director of Impact and play a critical role on the Impact leadership team. This role leads the Service and Learning team at City Year Miami and is responsible for the AmeriCorps Member journey from confirmation to graduation. The Director facilitates continuous improvement cycles with staff and corps, plans and implements the site's learning strategy for corps, and collaborates with the Impact Leadership team to support staff learning. The position manages an Impact Coach and an AmeriCorps Member (ACM) Experience and Operations Manager, and partners with all Impact department staff to define optimal team processes for achieving site goals.

Requirements

Experience in developing and implementing learning strategies.
Experience in managing teams and individuals.
Experience in project management and logistics coordination.
Experience in content development and facilitation.
Experience in stakeholder relationship management.
Ability to travel to Miami schools 2-3 times per month from September to June.
Proficiency in content management processes.
Ability to train and develop staff.
Experience in evaluating programs and incorporating feedback.
Experience collaborating with national networks.
Experience serving as a liaison with external organizations, such as school districts.

Nice To Haves

Experience working with AmeriCorps members or similar service programs.
Familiarity with City Year's model and mission.
Experience with specific learning management systems or tools.

Responsibilities

Develop a site learning plan in collaboration with City Year Headquarters Learning and Development and the broader Impact Team.
Lead the planning, execution, resourcing, and logistics of learning for the site, including managing a calendar aligned with operational and learning priorities.
Plan and lead the execution of Basic Training Academy and other special learning events.
Observe and coach AmeriCorps Members (ACMs) in the school environment to ensure they meet City Year standards for Tier I and Tier II interventions, requiring travel to Miami schools 2-3 times per month from September to June.
Support Impact Managers in providing feedback for Corps.
Coordinate learning and development for Senior and Second Year ACMs.
Supervise the Impact Coach to create and implement shared learning among ACMs and Impact Staff.
Work with site leaders to ensure adequate time, space, and resources for learning goals and to reinforce a culture of continuous learning.
Oversee the AmeriCorps Experience and Operations Manager in managing site LACY and Idealist Journey, as well as other ACM membership programs.
Identify, build, and maintain relationships with key stakeholders in the Miami area to support the Learning and Development program and provide high-quality training to ACMs.
Supervise the ACM Experience and Operations Manager in identifying and managing venue relationships.
Supervise the ACM Experience and Operations Manager in executing training-related logistics, including supply and equipment requirements, event set-up and break-down, contract execution and payments, management of department purchase card, and additional tasks as needed for training days.
Regularly assess progress against key impact and ACM experience indicators to identify successes and opportunities for improvement in the learning plan.
Ensure key learning from training evaluations are incorporated into future trainings.
Seek out, document, and share learning best practices.
Encourage and lead observation and feedback loop processes for staff and ACMs to offer insights about team effectiveness and support continuous improvement.
Seek out resources and trainings aligned to the future direction of City Year Miami regarding ACM learning and development and innovations in service implementation.
Establish a content management process for creation, publication, version control, access, and maintenance of training content.
Execute high-quality learning content development and delivery.
Ensure adequate resources (internal and external experts, time, space) to support high-quality content development and delivery.
Secure and coordinate internal and external content experts as learning designers and facilitators.
Customize HQ content and produce locally designed content as needed.
Train and develop staff to lead and facilitate meaningful learning spaces.
Support Impact Managers and Impact Coaches in identifying team-specific learning needs and managing customized learning opportunities.
Manage the Impact Coach to prepare and coordinate internal and external facilitators.
Evaluate the L&D program on an ongoing basis to ensure it meets the needs of ACMs, partners, and Program staff.
Collaborate with City Year’s national network of L&D professionals to share best practices and continue to develop the L&D program.
Encourage and lead feedback loops focused on staff development and facilitation of learning and development content.
Serve as the primary liaison to Miami-Dade County Public Schools regarding services and ACM development, communicating directly with Instructional Supervisors and Curriculum Support Specialists as necessary.