Service and Installation Technician

Midwest Livestock•Elkader, IA

13d•Onsite

About The Position

The primary duties are to work with dairy farm customers to service equipment, install equipment, provide emergency service and preventative maintenance.

Requirements

Quality focus
Reliable and Responsible
Positive attitude
Good customer relationship skills
An understanding of refrigeration, dairy milking equipment operation, installation, and repair is required
Ability to use common repair tools and techniques.
Understanding of specialty tools and equipment necessary for troubleshooting and repairing dairy milking equipment
Ability to operate a forklift. Training on MLS forklift is required
Valid driver’s license

Nice To Haves

Refrigeration Maintenance, preferred
Electrical experience, a plus
Excellent written, verbal and Microsoft Office skills

Responsibilities

Assess, troubleshoot, repair, or install dairy milking, refrigeration, and manure equipment
Responsible for making all assigned service calls in a professional and responsible manner. Customers must be satisfied they are receiving good value for the hours billed to them. Complete service calls to the customers satisfaction before vacating any job site
Troubleshoot milking systems and test systems to NMC standards and perform milking time/system checks
Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements in conjunction with manager and sales staff.
Work on-call that will include evenings and weekends
Work as part of the installation team as directed
Complete all necessary paperwork daily
Maintain a clean service vehicle and neat job site
Follow all company safety policies, procedures, and protocols
Maintain MLS tools and equipment in good working condition and provide own hand tools
Employee will be challenged to be forward thinking in planning and laying out what work needs to be completed
Attend equipment technical training schools and other educational training sessions as requested
Perform other duties as assigned