Service and Communications Dispatcher - Grand Canyon South Rim
About The Position
Professionally handles all calls, alarms and radio communication through the switchboard operated 24/7. This role is a Full-Time, Year-Round position with a pay of $16.15 per hour. The typical schedule is 40 hours, 5 days per week, which may include weekends, evenings, and holidays. The Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. As a proud steward of the park, this role plays an essential part in providing warm and friendly hospitality to guests in one of the Seven Natural Wonders of the World.
Requirements
- Previous telephone switchboard operator, PBX, dispatch or front desk experience helpful.
- Excellent verbal communications skills, and professional telephone etiquette.
- Ability to maintain a calm professional demeanor under potentially stressful and/or emergency situation(s).
- Ability to learn fire alarm systems, and ability to read fire alarm panels.
- Ability to effectively learn and utilize two-way radio communications and pagers.
- Ability to work any shift for a 24/7 operation; morning, evenings & overnight shifts.
- Constantly: Sit
- Frequently: Handle, reach, bend
- Occasionally: Stand, walk, reach, climb, squat, kneel, lift/carry up to 100lbs, push/pull up to 100lbs
Responsibilities
- Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
- Process calls, respond to alarms and handle radio communication and other basic switchboard operations following Switchboard policy and procedures.
- Possess a good working knowledge of all alarms and the ability to handle an emergency situation calmly and efficiently.
- Provide Xanterra South Rim property information to callers following Switchboard policy and procedures.
- Use professional discretion when divulging information and activities to callers.
- Multitask by monitoring multiple radio frequencies; processing telephone calls; and log relevant notes for fire, medical, and security incidents.
- Other duties as assigned.
Benefits
- Medical
- Dental
- Vision
- Paid Time Off and Holidays
- Disability Insurance
- 401k with match
- Life and AD&D Insurance
- Employee Assistance Program
- Wellness Programs
- Learning and Development Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
