Telephone Operator - Grand Canyon South Rim
About The Position
This role is for a Telephone Operator at the Grand Canyon National Park Lodges on the South Rim. The position operates the switchboard 24/7, handling all calls, alarms, and radio communication. The Grand Canyon National Park is a place of remarkable beauty and offers a unique hospitality experience. This is a full-time, year-round position with a pay of $16.15 per hour and a schedule of 40 hours per week, which may include weekends, evenings, and holidays. The company is the primary authorized concessionaire at the Grand Canyon South Rim and a proud steward of the park.
Requirements
- Previous telephone switchboard operator, PBX, dispatch or front desk experience helpful.
- Excellent verbal communications skills, and professional telephone etiquette.
- Ability to maintain a calm professional demeanor under potentially stressful and/or emergency situation(s).
- Ability to learn fire alarm systems, and ability to read fire alarm panels.
- Ability to effectively learn and utilize two-way radio communications and pagers.
- Ability to work any shift for a 24/7 operation; morning, evenings & overnight shifts.
- Physical Requirements include: Constantly: Sit; Frequently: Handle, reach, bend; Occasionally: Stand, walk, reach, climb, squat, kneel, lift/carry up to 100lbs, push/pull up to 100lbs.
Responsibilities
- Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
- Process calls, respond to alarms and handle radio communication and other basic switchboard operations following Switchboard policy and procedures.
- Possess a good working knowledge of all alarms and the ability to handle an emergency situation calmly and efficiently.
- Provide Xanterra South Rim property information to callers following Switchboard policy and procedures.
- Use professional discretion when divulging information and activities to callers.
- Multitask by monitoring multiple radio frequencies; processing telephone calls; and log relevant notes for fire, medical, and security incidents.
- Other duties as assigned.
Benefits
- Medical
- Dental
- Vision
- Paid Time Off and Holidays
- Disability Insurance
- 401k with match
- Life and AD&D Insurance
- Employee Assistance Program
- Wellness Programs
- Learning and Development Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
