Service Ambassador - Part Time Weekends - Walker Place

Vivie Career•Minneapolis, MN

20h•Onsite

About The Position

As a Service Ambassador, you will be the first point of contact for residents, visitors, and team members, ensuring a seamless, welcoming, and supportive experience. Your role is crucial in managing communications, assisting with daily operations, and upholding safety protocols, all while fostering an environment that reflects Vivie’s values of hospitality and care.

Requirements

Ability to work independently and handle multiple tasks efficiently.
Strong problem-solving skills and ability to think critically in difficult situations.
Proficiency in computer systems for record-keeping, communication, and security monitoring.
Ability to pass state mandated background check.
Physical capability to perform all essential job functions.
Ability to read, write, and speak English to ensure effective communication with residents, team members, and visitors.

Responsibilities

Greet and assist residents, guests, vendors, and team members, ensuring a welcoming and professional experience.
Answer and direct calls, monitor security cameras, and alert staff to any safety concerns or alarms.
Update resident information, maintain records and logs, and assist with mail and package deliveries.
Provide concierge-style support, assisting residents and guests with their needs while maintaining confidentiality.
Follow emergency protocols, support search efforts for missing residents, and adhere to security policies.
Other duties as assigned.