eBranch Service Agent

Dirigo Federal Credit Union•Lewiston, ME

8d•Onsite

About The Position

Dirigo Federal Credit Union is a profitable and fast-growing community credit union headquartered in Lewiston, Maine. We currently have an exciting opportunity for a Service Agent to join our eBranch team, working from our Lewiston operations center. Our eBranch Service Agents answer calls and support our members with their various needs, including opening accounts, answering questions about products and services, and offering personalized and professional member service. This is a full-time position, typically working 40 hours per week, including some Saturday hours.

Requirements

Interpersonal skills, including tact and diplomacy
Commitment to providing superior member service
Knowledge, or willingness to learn about, all Credit Union products and services
Demonstrated ability to work as part of a team
Trustworthiness while working with sensitive information
Familiarity with computers and new programs
Be dependable and punctual

Responsibilities

Assist members with opening and closing deposit accounts, answer questions about and cross-sell Dirigo products and services
Resolve requests as able, and refer elevated questions as directed
Update member accounts, ensuring accuracy of data, as requested by members
Assist members with digital banking needs
Complete transactions, including processing loan payments, transfers, check orders, and bank checks
Provide statements and check copies as requested
Assist in troubleshooting debit and credit card requests and issues
Handle incoming member phone calls and emails effectively and courteously