Service Agent

SMS Equipment Inc. • Val-d'Or, QC

1d

About The Position

This posting is for an existing vacancy within SMS Equipment. Applications will be received until a suitable candidate has been hired. We are committed to employment equity and encourage applications from all groups covered by an equal opportunity program.

Requirements

• DEP or Attestation of Collegial Studies in administration.
• Basic technical knowledge of Construction Equipment and Forestry.
• Minimum 2 to 3 years experience in a similar position.
• Excellent knowledge of MS-Office suite.

Nice To Haves

• Knowledge of Komatsu products is an asset.

Responsibilities

• Enter quotes into the eXtend software.
• Open and close work orders. (Internal, External, Customer, Inter-Branch, Warranty, Recall Campaigns, Maintenance Contracts, Assembly, etc.)
• Open and update HotLinks for work orders.
• Track maintenance contracts.
• Issue order numbers to suppliers (external purchases).
• Enter labor data.
• Submit payroll.
• Maintain service vehicle records.
• Open and update OHS records.
• Create and update equipment records within the service department.
• Maintain various reports related to service department management. (Report Manager)
• Track departmental expenses.
• Perform various tasks as requested by the immediate supervisor.

Benefits

• Competitive salary - Attractive total compensation.
• Ongoing training - Access to leading-edge technical training and professional development opportunities.
• Group RRSP with employer participation.
• Full benefits package upon entry, including telemedicine.
• Safety first - An organizational culture focused on the safety and well-being of our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree