Service Agent

Modigent•Irving, TX

1d•$58,240 - $72,800•Onsite

About The Position

Evolution Mechanical and Controls is a mechanical services company built on delivering reliable, high-quality service — and an outstanding customer experience — to the commercial customers who depend on us. As part of the Modigent family of companies, we combine local, hands-on expertise with the resources and stability of a larger organization. We're growing our service team and looking for an organized, customer-focused Service Agent who takes ownership of the time-and-material process from first call to final invoice. The Service Agent owns the day-to-day service coordination process — from receiving the initial service request through dispatch, purchasing, job review, and billing. You'll be the customer's main point of contact throughout their service call, and a key connector between customers, technicians, Service Managers, and the Account Manager/Estimator team. This role is a great fit for someone who enjoys taking ownership, can make sound, independent decisions in a fast-paced environment, and takes pride in keeping the customer informed and well cared for at every step.

Requirements

A genuine passion for customer service and creating a positive experience for everyone you interact with
Prior experience in service coordination, dispatch, or a similar operations role
Comfort making independent decisions and exercising sound judgment in a fast-paced environment
Comfort learning and navigating field service management, CRM, or ERP-adjacent software
Strong phone and written communication skills, with a warm, professional customer service approach
Excellent organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment without losing sight of the customer
A proactive, team-oriented attitude

Nice To Haves

Experience as a Service Agent Assistant or in a comparable support role
Experience with field service management, AP automation, or expense management software
Experience with invoicing, purchase orders, or billing

Responsibilities

Serve as the primary point of contact for incoming service requests, triaging and prioritizing based on urgency
Set up new customers and properties in our field service management system
Create and dispatch service jobs, coordinating technician assignments with the Service Manager
Issue purchase orders to technicians and vendors
Fulfill purchase orders and track receipts within our field service management system
Coordinate scheduling and return visits with customers and technicians
Review completed jobs for accuracy and completeness before billing
Route jobs for manager review or escalate to the quoting team when needed
Review and bill completed jobs in our field service management system, ensuring accurate, timely, and customer-friendly invoicing
Serve as a steady, responsive point of contact for customers, technicians, and the broader service team
Support the service team with other duties as needed, always with the customer experience in mind