Service Advocate - Remote
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues to help the Medicare population learn about and complete important health screenings and activities. As a Health Advocate on the Healthy Outcomes Team, you will interact with members telephonically to inspire healthy behaviors. Our goal on each call is to give every member a clear understanding of their benefits for specific screenings and medications. You will talk to providers and members to assist with important health services, medications, and resources to improve Star health outcomes.
Requirements
- High computer literacy, including ability to troubleshoot issues
- Proficiency with Windows and web-based applications and digital communication tools
- Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace
- Hard wired connectivity to computer is required (DSL, satellite, and wireless broadband are not permitted)
Nice To Haves
- Bilingual or multilingual candidates heavily preferred.
- Experience with HEDIS screening measures
- Experience with behavior change
- 1+ year experience with production expectations or high-volume calls heavily preferred
- 2+ years’ experience with call center or outreach involving members/consumers
- 3+ years’ experience in a healthcare setting
- Medical certification (certified nursing assistant, medical assistant, etc.)
- Professional communication skills
- Strong active listening and interpersonal skills
Responsibilities
- Inbound and outbound calls to members and providers to help getting services like healthcare visits, screenings, vaccinations, or medication refills.
- Working through barriers that stand in the way of our members’ good health
- Delivering the best member experience through professional empathetic conversations
- Provide important education to members to help them make good health decisions that improve their health
- Accurately document conversations in the member’s health record
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
