Service Advisor

Allegiance Truck Centers • Barrington, NH

1d

About The Position

The Service Advisor is responsible for managing and overseeing the shop's workflow and schedule, coordinating with the service team, and ensuring customer satisfaction throughout the repair process.

Requirements

• High School Diploma or GED
• Highly organized and detail oriented
• Customer focused
• Ability to solve complex problems
• Computer savvy

Nice To Haves

• Familiarity with auto and trucking

Responsibilities

• Managing and overseeing the shop's workflow and schedule.
• Calling customers to advise them about service changes or delivery times.
• Coordinate with service team about parts ordering and ensuring parts are available when needed.
• Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Check on progress of repairs throughout the day.
• Handle telephone inquiries regarding inbound work and work in process.
• Review repair orders to ensure that work is completed.
• Assist with other projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED