Service Advisor Jeff Wyler Hyundai of Beavercreek, Ohio

JEFF WYLER AUTOMOTIVE FAMILY•Beavercreek, OH

8d•Onsite

About The Position

Hyundai of Beavercreek is seeking a customer-focused, organized, and motivated Service Advisor to serve as the primary liaison between customers and the service department. The Service Advisor is responsible for delivering an exceptional customer experience by accurately assessing vehicle service needs, communicating repair recommendations, coordinating workflow with technicians, and ensuring timely completion of repairs.

Requirements

Minimum of 1 year as a Service Advisor, Assistant Lane Manager, or Service Consultant experience preferred
Proven record of achieving exceptional Customer Satisfaction
Organized and friendly personality
Exceptional communication skills with your customers
Professional personal appearance
Team oriented and self-motivated
Able to work with little supervision
Clean driving record
A desire for a long-term career with a growing organization
Personal and professional integrity

Responsibilities

Greet customers promptly and professionally upon arrival.
Listen to customer concerns and accurately document vehicle issues and service requests.
Prepare repair orders and obtain necessary customer authorizations.
Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.
Communicate repair estimates, timelines, and service updates to customers.
Coordinate with service technicians to ensure accurate diagnosis and efficient repairs.
Monitor vehicle progress throughout the repair process and proactively address any delays or concerns.
Review completed repairs with customers and explain services performed.
Ensure all repair orders are closed accurately and in compliance with dealership policies.
Maintain strong customer relationships and follow up to ensure satisfaction.
Assist in achieving department sales and customer satisfaction goals.
Stay current on Hyundai products, services, warranties, recalls, and maintenance schedules.
Maintain a clean, organized, and professional work environment.
Handle customer concerns and resolve issues in a professional manner.