Service Advisor
Castle Volkswagen of Schaumburg•Schaumburg, IL
•Onsite
About The Position
Great Service Advisors don't just write RO's -- they cultivate and nurture customer relationships. We are building something special at Volkswagen of Schaumburg, and want you to be a part of it. The opportunity is here – are you ready?
Requirements
- Previous Service Advisor/Writer experience, minimum of 2 consecutive years
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
Nice To Haves
- Volkswagen experience is preferred
Responsibilities
- Manage the flow of the service drive while making sure every customer receives prompt, professional, and friendly service.
- Own the customer experience from check-in to delivery.
- Answer questions about vehicle concerns, warranties, and repairs.
- Help ensure technician time is used efficiently.
- Work closely with the shop and maintain strong customer satisfaction scores.
Benefits
- Top-tier compensation
- Career growth opportunities
- Supportive leadership
- 401(K) with company match
- Major medical (50% employee paid premium), Dental, Vision insurance options
- Voluntary Benefits (Accident, Critical Illness, Disability, and more)
- Life Insurance
- Paid Time Off
- Employee vehicle purchase discounts
- Career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
