Service Advisor - Texas

ORANGE EV LLC• TX, US, TX

14h•Onsite

About The Position

Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference for the world as part of a company leading the electric revolution. We are searching for a customer-focused and highly organized professional to join the Service Team as a Service Advisor. This position works closely with the Service Supervisor to manage incoming service communication, coordinate work order creation, scheduling, and support customers through the full lifecycle of their service requests. The person in this role would assume the functions below and other items as the company and position advance.

Requirements

2 years of relative experience in a service advisor role or technical repair background.
Strong communication skills both written and verbal, relying heavily on email.
Time management.
Strong organizational skills in a fast-paced environment with rapidly shifting priorities.
Microsoft Office Suite proficiency.
Working proficiency with computers, including email and spreadsheets, and the ability to learn a service management system — we use Genius ERP for Sales Orders and Salesforce for Work Orders/Service Ticketing.

Nice To Haves

Some technical background in Automotive or Class 8 trucks preferred.

Responsibilities

Manage incoming service requests and communication.
Create Work Orders (WO) and check for open recalls and campaigns.
Coordinate with Service Supervisor for scheduling and dispatching.
Open Work Orders for proactive Recalls or Campaigns and engage supervisors for next steps.
Create Quotes for service work.
Manage customer PM schedules within our ticketing system.
Promote labor and parts sales.
Complete Work Orders to closure after supervisor review.
Follow up to get PO# or final billing information after repairs and prior to closing Work Orders.
Build relationships with customers.