Service Advisor

Swickard Corporation, d/b/a Mercedes-Benz of Wilsonville • Wilsonville, OR

8d • $40,000 - $100,000 • Onsite

About The Position

This role serves as the primary point of contact for guests throughout the service process, from write-up to vehicle return. The Service Advisor will translate technical repair findings into clear, confident guest communication, build precise estimates, commit to realistic timelines, and coordinate with technicians and parts departments to ensure efficient repair workflows. The position also involves identifying and presenting additional service recommendations and delivering a consistent, professional Mercedes-Benz-standard guest experience to foster owner loyalty. Accurate record-keeping in the DMS and adherence to compliance standards are also key responsibilities.

Requirements

• 1+ year of service advisor, hospitality, or guest-facing sales experience preferred
• Clear, composed communicator
• Highly organized with strong attention to detail
• Self-motivated with a genuine drive to build a long-term book of returning luxury guests
• Comfortable with DMS platforms or quick to learn them
• Valid driver's license with a clean driving record

Nice To Haves

• Candidates from luxury hospitality, high-end retail, or comparable backgrounds encouraged to apply
• Mercedes-Benz or luxury European brand service advisor experience a strong plus
• Familiarity with the platform and the ownership community accelerates effectiveness from day one

Responsibilities

• Serve as the primary point of contact for guests throughout the service process -- from write-up through vehicle return
• Translate technical repair findings on Mercedes-Benz's sophisticated platform into clear, confident guest communication that earns authorization through honest recommendations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Deliver a consistent, professional Mercedes-Benz-standard guest experience that keeps owners returning to this store
• Maintain accurate records in the DMS and uphold all documentation and compliance standards

Benefits

• OTE of $40,000 - $100,000+/yr
• Paid Mercedes-Benz manufacturer and product training
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed