Service Advisor

Ziegler•Minneapolis, MN

9h•$31 - $37•Onsite

About The Position

Ziegler CAT has an opening for a Service Advisor in the machine rebuild department. In this role, you will be opening service calls, providing updates and scheduling timelines, and/or providing other customer service. Strong customer service and communication skills will be necessary to ensure internal and external customers are supported and being kept up to date on processes.

Requirements

High school degree/GED required
7+ years of customer service experience required
Mechanical aptitude required
Strong computer and Microsoft Office experience (Outlook, Word, Excel)
Strong phone and customer service required

Nice To Haves

Associate’s degree preferred
Industry experience strongly preferred

Responsibilities

Customer contact for repair scheduling
Contact for repair completion/status updates
Seek approval on repair estimates from internal or external customer
Confirm the readiness of machines for customer/ transportation
Respond to Equipment Link Alerts escalated by condition monitoring
Contact for invoice disputes
Work with credit on uncollected COD
Update sales people on customer machines in the shop (include pictures)
Update sales people on shop/workload capacity
Arrange and Support Transportation of machines
Works closely with other departments including, but not limited to, the backorder team, the ZRC, field service and all specialty departments.
Verification of warranty and available rebuild programs and discounts
Maintains promotional and required rebuild items.
Check for service letters, safety letters, field campaigns, Equipment ID Requirements, and CVAs when opening a service call
Maintains the service call for entire project.
Open service calls and segments
Research warranty when opening a call or when requested
Use Standard Jobs when available
Schedule service
Contact credit for needed overrides & new account set-ups
Communicates clearly and frequently with the shop supervisor on the status of the jobs in the shop
Does not provide work instruction to technicians, but supports the team by providing timely and accurate parts, component and backorder reports.
Supports WIP management in conjunction with Service Call Administrators and Shop Supervisor

Benefits

Health, Dental, Vision and Life Insurance
15 days of PTO your first year, accrual starts day 1
9 paid holidays
401(k) plan with company contribution and match
HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
Short-Term and Long-Term Disability Insurance
FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Education Assistance