Service Advisor

Lithia & Driveway • Wesley Chapel, FL

9d • Onsite

About The Position

Dealership: L0393 Mazda of Wesley Chapel Mazda of Wesley Chapel Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!

Requirements

• Previous Service Advisor experience, required
• A team player who is focused on providing exemplary customer service
• Basic mechanical understanding of an automobile
• Acceptable driving record and a valid driver's license in your state of residence
• High School graduate or equivalent, 18 years or older required

Nice To Haves

• Prior experience as an automotive technician a plus
• CDK experience is a plus

Responsibilities

• Initiating automotive services and repairs by ascertaining vehicle performance problems and service requests
• Verifying warranty and service contract coverage
• Developing estimates
• Writing repair orders
• Maintaining customer records
• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician, and the needed and recommended service/repairs are understood by the customer
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system
• Communicate additional repair and service needs to the customer based on vehicle inspection
• Administer the manufacturer warranty for qualifying vehicle repairs
• Keeping customer informed of service specials, completion times and service expenses

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED