Service Advisor

Lithia & DrivewayWesley Chapel, FL
Onsite

About The Position

Dealership: L0393 Mazda of Wesley Chapel Mazda of Wesley Chapel Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!

Requirements

  • Previous Service Advisor experience, required
  • A team player who is focused on providing exemplary customer service
  • Basic mechanical understanding of an automobile
  • Acceptable driving record and a valid driver's license in your state of residence
  • High School graduate or equivalent, 18 years or older required

Nice To Haves

  • Prior experience as an automotive technician a plus
  • CDK experience is a plus

Responsibilities

  • Initiating automotive services and repairs by ascertaining vehicle performance problems and service requests
  • Verifying warranty and service contract coverage
  • Developing estimates
  • Writing repair orders
  • Maintaining customer records
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician, and the needed and recommended service/repairs are understood by the customer
  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
  • Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system
  • Communicate additional repair and service needs to the customer based on vehicle inspection
  • Administer the manufacturer warranty for qualifying vehicle repairs
  • Keeping customer informed of service specials, completion times and service expenses

Benefits

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs
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