Experienced Service Advisor-CMA's Hyundai Winchester
About The Position
CMA Hyundai Winchester is seeking an experienced Service Advisor to join their new, modern dealership with a fast-growing, high-volume service department. This role focuses on supporting the busy service drive, ensuring a strong customer experience, and working with leadership that understands how advisors succeed. The position offers a competitive earning potential, closed Sundays, consistent car count, and a supportive team structure designed for advisor success and work-life balance. CMA is an employee-owned (ESOP) company with a people-first culture, emphasizing process, teamwork, and accountability.
Requirements
- 2–3 years of experience as a Service Writer or Service Advisor in a franchised automotive dealership environment, with a proven ability to handle a consistent workflow, maintain accurate repair orders, and deliver a professional customer experience.
- Demonstrated success in a high-volume service drive, including managing a steady car count, coordinating with technicians, and maintaining strong communication under pressure.
- Proven ability to build long-term customer relationships, explain recommendations clearly, and maintain trust through transparent communication and timely updates.
- Experience working within dealership DMS platforms (CDK, Reynolds & Reynolds, ADP, or similar), with accurate documentation and strong attention to detail.
- Strong technical understanding of maintenance and repair needs, enabling effective triage, accurate write-ups, and confidence when discussing service recommendations with customers.
- Exceptional organizational and time-management skills, including the ability to prioritize ROs, manage promise times, and support shop efficiency.
- Customer-focused mindset with professionalism, teamwork, and pride in delivering an outstanding service experience.
- Valid Driver’s License and a clean driving record.
Responsibilities
- Manage a daily service lane and build long-term customer relationships
- Write accurate repair orders and clearly explain recommendations
- Communicate effectively with technicians to keep work moving efficiently
- Proactively update customers throughout the repair process
- Deliver a professional, customer-first experience on every visit
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan (ESOP)
- Health, dental, and vision insurance
- Tuition Assistance
- Opportunities for career growth within CMA’s dealership network
- Employee discounts on vehicles and services
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
