Service Advisor

Fraserway RV

60d

About The Position

Are you passionate about RVs and providing exceptional customer service? We’re
looking for a Service Advisor to join our team and be the bridge between our
valued customers and top-tier RV service!

As a Service Advisor, you will be the first point of contact for our customers
seeking service, maintenance, and repair for their RVs., ensuring they receive
top-notch service from start to finish.

Since 1969, Fraserway RV, as a family venture, has been driven by a simple goal
-  to anticipate, exceed, and earn lifelong trust from our customers.  Decades
of RVing experience has shaped us to become Canada’s sole coast-to-coast RV
Sales & Rentals Dealer and we are looking for the best to join our team for our
ongoing growth journey. 

We’re proud to have been recognized with the RV Business Top 50 Dealer Award and
the exclusive Blue Ribbon Award for excellence in customer care, staff training,
marketing, and community service.”

Our Vision

To be Canada’s #1 RV Adventure Company, inspiring individuals and families to
fall in love with the RV lifestyle, create lifelong memories, and connect with
nature through the joys of RVing.

Our Mission

As a team, we do everything possible to ensure our customers’ RV adventure
dreams are realized.

We bring passion, expertise and community commitment to each of our business
offerings:  Sales, Service, Parts and Rentals.  We are proud to serve not only
our customers but the communities in which we live and work.   Communities are
part of our celebrations; we give back a portion from each sale to causes that
make a difference and our teams volunteer in building connections that make us
stronger.

If you're excited for your next adventure and want to want to be part of a team
that values top-notch customer service, we want to hear from you!

Please submit your application, including your resume and cover letter. Please
note as part of our recruitment process pre-employment background checks will be
conducted.

We thank all candidates for applying; however, only those selected for an
interview will be contacted. 

Don’t just work—thrive with us. Your next adventure starts here! ✨

Requirements

• Has exceptional communication and customer service skills.
• Is highly organized and can manage multiple tasks efficiently.
• Demonstrates problem-solving abilities and a proactive approach.
• Works well under pressure and maintains a positive, professional attitude.
• Is empathetic and can handle customer concerns with tact and diplomacy.
• Has strong analytical skills to troubleshoot and resolve customer concerns.
• A collaborative spirit and willingness to work alongside technicians and fellow service advisors.
• Has basic computer skills and is comfortable with data entry and scheduling software.
• High school diploma or equivalent life experience.
• Experience in customer service or a sales environment (1+ year preferred).
• Valid driver's license and/or reliable transportation to work.
• A strong desire to learn and grow within the RV service industry.
• Flexibility to work various shifts, including Saturdays and overtime as needed.
• Physical requirements include standing, bending, and occasional lifting.

Nice To Haves

• experience in the RV or automotive industry is a plus

Responsibilities

• Greeting customers and understanding their service needs.
• Scheduling and coordinating service appointments using our Appointment Scheduler.
• Creating and managing work orders, ensuring clarity and accuracy for our technicians.
• Keeping customers informed throughout the repair process and providing timely updates.
• Collaborating with technicians and warranty advisors to ensure seamless service delivery.
• Performing quality control checks to uphold our high standards.
• Providing estimates and discussing service options with customers.
• Closing work orders promptly and ensuring accurate billing.

Benefits

• Career Growth Opportunities: Advance your skills and take your career to new heights.
• Comprehensive Healthcare Benefits Package: Enjoy peace of mind with our competitive benefits.
• Employee/Family Bursary Program: Support for your continued education.
• Employer-Matched RRSP Program: Secure your financial future with our matching program.
• Friendly Work Environment: Join an ambitious team that values collaboration.
• Discounts on RV Purchases, Rentals, and Parts: Enjoy great savings on our products.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED