Service Advisor
About The Position
Lamborghini Dallas is seeking an experienced Automotive Service Advisor to join our rapidly expanding team. This is a unique opportunity to work with one of the most prestigious luxury brands in the industry while advancing your career in a high-performance environment. We offer competitive compensation, a comprehensive benefits package, and strong opportunities for professional growth. If you take pride in your work and are passionate about delivering an exceptional customer experience, we invite you to join a team that shares your commitment to excellence and continued success.
Requirements
- Genuine interest in providing an exceptional customer experience
- Reliability, enthusiasm, friendliness and a positive "team-player" attitude
- A leader in service with verifiable CSI scores
- Excellent communication and interpersonal skills
- Strong work-ethic
- Ability to work in a fast-paced environment
- Valid driver’s license and good driving record
Nice To Haves
- Previous automotive experience (2 years minimum)
Responsibilities
- Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Advises customers about necessary service for routine maintenance.
- Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
- Schedules and estimates of vehicle service and repairs.
- Confers with customers about inspection results, recommends corrective procedures and prepares work order for needed repairs.
- Prepares and helps customers understand repair orders by showing time, cost, and labor estimates for service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
- Implements a quality control process to eliminate comebacks.
- Maintains high customer satisfaction standards, always demonstrating professionalism and courtesy with customers.
Benefits
- Comprehensive benefits program, including healthcare options (medical, dental, and vision)
- 401(k) with company match
- Paid vacation and sick time
- Ongoing training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
