Service Advisor -Costa Mesa

Richemont•Costa Mesa, CA

3d•$20 - $27•Onsite

About The Position

Richemont, a global leader in luxury goods, is seeking a Service Advisor for Cartier in Dallas. This role serves as an ambassador for client service and communication, responsible for providing expert advice and technical explanations regarding merchandise servicing. The Service Advisor ensures client satisfaction by delivering resolutions that meet or exceed expectations, thereby maintaining the highest standard of client experience.

Requirements

2 to 5 years of previous experience in a luxury retail, service, or hospitality environment.
General knowledge of timepiece movements and jewelry preferred.
Must be available to work retail hours including weekends.
Ability to work in a fast-paced retail store environment.
Computer and internet savvy.
MS Office experience required.
Excellent interpersonal and communication skills.
Strong understanding of Customer Service needs and Customer (internal and external) priorities.
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
Ability to project an approachable and professional image in personal appearance, manner, and demeanor.

Nice To Haves

College degree preferred.
SAP knowledge preferred.
Additional language skills (Mandarin, Portuguese, Russian) are a plus.

Responsibilities

Deliver a warm and gracious welcome, embodying Maison values and exceeding client experience expectations.
Meet and exceed service timeframes and client expectations for follow-up.
Understand client needs and identify/discuss appropriate solutions.
Communicate technical explanations of service to clients.
Execute Cartier Service Policies to ensure a Maison-appropriate client experience.
Perform basic product services such as strap changes, bracelet sizing (non-gold), steam cleaning, and cord changes.
Uphold the Cartier Client Experience and luxury service standards.
Apply client experience guidelines and technical expertise to recommend services and product sales (straps, links).
Partner with Boutique colleagues on sales of accessories, watches, and jewelry.
Understand and comply with Cartier security and operational procedures, including product handling and inventory control.
Partner with and assist the Boutique with daily opening/closing procedures.
Assist with Boutique projects such as inventory, organization, and restocking supplies.
Assist in merchandising and daily maintenance of cases, ensuring visual standards, product maintenance, and understock organization.