Service Advisor

Tirecraft•Port Hope, ON

4d•CA$22 - CA$28•Onsite

About The Position

Tirecraft Ontario is a proudly Canadian owned and operated expert in tires and automotive services. We are searching for a motivated Service Advisor, are you ready to be the driving force behind exceptional service? Join our team as a Service Advisor and experience the thrill of connecting customers with top-tier automotive solutions. Your passion for problem-solving and customer care will shine as you navigate clients through service needs. Step into a dynamic role where your expertise meets unparalleled service! We are growing and this is a fantastic opportunity to join a team of people enthusiastic about the industry. This is an hourly position with wages ranging from $22.00-$28.00, based on experience.

Requirements

Previous experience in a leadership position
Previous experience in retail and commercial tire/automotive industry an asset
Valid Driver’s License with a clean abstract
Computer literate
Basic mechanical and tire understanding
Strong communication skills (verbal and written)

Responsibilities

Write up work orders for all sales and service transactions and present to the Technicians.
Take all “service calls” telephone requests, write up work orders and dispatch Tire Service Tech(s) accordingly.
Invoice all product and service sales once complete and process payment immediately.
Handle sales and service at the front counter and on the telephone, with a strong focus on facilitating the best possible customer service.
Monitor all service activities to ensure work is completed on a “first in – first out” basis and that it is completed in a timely manner.
Provide Store Manager with assistance/input concerning product selection and inventory levels for the retail shop.
Complete product adjustments, including manufacturer claim forms, on a timely basis.
Maintain product and service displays in a marketable and clean appearance.