Service Advisor

Swickard Oakland Corporation•Oakland, CA

16d•Onsite

About The Position

The Service Advisor role sits at the center of the guest experience at Audi of Oakland, which is part of Swickard Auto Group. This role is the primary contact between guests and the service team, responsible for protecting guest time, earning trust, and ensuring every visit meets the Audi standard. The ideal candidate is prepared, proactive, and precise, communicating clearly and treating every guest with care, regardless of the service needed. This position is full-time and involves a hospitality-first culture with transparent pay and opportunities for career growth.

Requirements

Minimum 2 years of experience as a Service Advisor in a dealership environment
Strong communication skills -- written, verbal, and in person
Ability to manage a high volume of appointments without losing attention to detail
Comfort with dealership management systems (CDK, Reynolds, or similar)
Valid driver's license with a clean driving record
A hospitality mindset -- you do the right thing for the guest, every time

Nice To Haves

Audi brand experience
Experience with luxury or premium import brands
Familiarity with OEM warranty guidelines and manufacturer compliance standards

Responsibilities

Greet guests promptly and manage every service appointment from write-up to delivery
Listen carefully, ask the right questions, and set accurate repair expectations
Communicate repair status proactively
Present recommended services clearly and honestly, without pressure
Coordinate with technicians and parts to keep work moving on schedule
Review completed work with guests at delivery and ensure satisfaction before they leave
Maintain accurate records in the DMS and follow up on open items
Build relationships that bring guests back