Service Advisor
Lithia & Driveway•Huntington Beach, CA
•Onsite
About The Position
The Service Advisor is responsible for greeting customers, acting as the main point of contact throughout the service process, listening to customer concerns, and accurately documenting vehicle issues. This role involves recommending maintenance and repair services, preparing estimates, writing repair orders, and explaining work clearly and professionally. The Service Advisor will also communicate effectively with technicians to ensure timely and accurate repairs and deliver an exceptional customer experience that builds trust and loyalty.
Requirements
- Previous Service Advisor experience preferred (automotive or dealership experience a plus)
- Strong customer service and communication skills
- Ability to multitask and work efficiently in a high-volume environment
- Basic automotive knowledge or willingness to learn
- Professional appearance and positive attitude
- Valid driver’s license
- High School graduate or equivalent, 18 years or older required
Responsibilities
- Greet customers and act as the main point of contact throughout the service process
- Listen to customer concerns and accurately document vehicle issues
- Recommend maintenance and repair services based on vehicle needs
- Prepare estimates, write repair orders, and explain work clearly and professionally
- Communicate effectively with technicians to ensure timely and accurate repairs
- Deliver an exceptional customer experience that builds trust and loyalty
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
