Service Advisor at CDJR of Lawrenceburg

JEFF WYLER AUTOMOTIVE FAMILY•Lawrenceburg, IN

10d•Onsite

About The Position

CDJR AUTOMOTIVE SERVICE ADVISOR – LAWRENCEBURG, IN Conveniently located off Hwy 275W and E Eads Pkwy JEFF WYLER LAWRENCEBURG CDJR IS ACCEPTING APPLICATIONS FOR A DEDICATED SERVICE ADVISOR! With over 50 years in the business, Jeff Wyler Automotive Family is a family-owned company that operates nearly 40 dealerships across Ohio, Indiana, and Kentucky. It’s rare that a car dealership has been recognized as a top workplace and we’ve done it for 7 consecutive years. Join us at our original location and the breeding ground for top talent to promote to our 40 stores. The Service Advisor must be energetic, have a friendly, approachable personality, able to multi-task in a high-paced setting, be computer literate, and have a neat and clean appearance. This position will ensure the customer is in and out in a short time for basic services such as oil changes, filters, bulbs, and tire rotations. Based on performance, this position has the potential to lead to future advancement in service.

Requirements

Current experience in a Service Advisor role preferred (automotive preferred such as dealership, customer service, sales, or technician)
Proven ability to deliver exceptional customer satisfaction
Organized, friendly and professional demeanor
High school diploma or equivalent
All applicants must demonstrate the ability to pass pre-employment testing, including a background check, MVR, and drug screening.

Responsibilities

Greet customers promptly and professionally upon arrival.
Listen to customer concerns and accurately document vehicle issues and service requests.
Prepare repair orders and obtain necessary customer authorizations.
Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.
Communicate repair estimates, timelines, and service updates to customers.
Coordinate with service technicians to ensure accurate diagnosis and efficient repairs.
Monitor vehicle progress throughout the repair process and proactively address any delays or concerns.
Review completed repairs with customers and explain services performed.
Ensure all repair orders are closed accurately and in compliance with dealership policies.
Maintain strong customer relationships and follow up to ensure satisfaction.
Assist in achieving department sales and customer satisfaction goals.
Stay current on CDJR products, services, warranties, recalls, and maintenance schedules.
Maintain a clean, organized, and professional work environment.
Handle customer concerns and resolve issues in a professional manner.