Service Advisor

Northfield•Northfield, IL

17h•Onsite

About The Position

As a Service Advisor, you will own our customers’ experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but have previous roles in customer service, retail sales, the restaurant industry, or hospitality.

Requirements

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Acceptable motor vehicle driving record according to dealership guidelines
Willing to submit to a pre-employment background check

Nice To Haves

Individuals who are new to the automotive industry but have previous roles in customer service, retail sales, the restaurant industry, or hospitality.

Responsibilities

Oversee the flow of Drive Lane.
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to ensure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently