Service Advisor at AutoNation Chrysler Dodge Jeep Ram Southwest

AutoNation • Denver, CO

3d • $3,000 - $9,000 • Onsite

About The Position

AutoNation is seeking a Service Advisor to join their team at AutoNation Chrysler Dodge Jeep Ram Southwest. As a Service Advisor, you will act as the liaison between Service Technicians and customers, working in state-of-the-art service departments. You will explain technician recommendations to customers in an understandable manner, identify up-sell opportunities, and ensure customer vehicles are safe. This role involves setting appointments, meeting sales and customer satisfaction goals, greeting customers, determining vehicle needs through walk-arounds and inspections, using a consultative selling process for maintenance, creating repair orders with transparent estimates, coordinating with technicians and parts associates, following up on vehicle status and customer satisfaction, and gaining product knowledge to provide an exceptional customer experience and drive loyalty.

Requirements

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Nice To Haves

• Prior sales experience preferred but not required

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

Benefits

• Competitive compensation
• 401k matching
• Insurance plans (health, dental, vision)
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to deals and discounts through YouDecide
• Participation in the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED