Service Advisor | Chrysler Dodge Jeep Ram FIAT
About The Position
Hendrick Chrysler Dodge Jeep Ram FIAT of Concord, part of the nation's largest privately owned dealer group and a back-to-back winner of Automotive News' Best Dealerships to Work For, is hiring experienced Automotive Service Advisors. If you have dealership experience, mechanical knowledge, and the ability to build lasting customer relationships, we want to talk. We offer a 90-day bi-weekly pay guarantee so you can make the move with confidence. Our commission-based pay structure is tied to performance, with top advisors consistently earning $70,000–$120,000+ per year and above.
Requirements
- Proven dealership Service Advisor experience or extensive auto service management background.
- Strong mechanical knowledge — hands-on technician or mechanic background highly desirable.
- Familiarity with Stellantis/FCA/Mopar brand standards a significant advantage.
- Knowledge of automotive repair including transmissions, oil changes, tire services, alignments, suspension, brakes, and diesel diagnostics.
- Proficient in automotive software and service writing — Reynolds & Reynolds experience a plus.
- Strong communication skills — ability to explain technical issues clearly to all customers.
- Demonstrated ability to build customer relationships with honesty and transparency.
- Valid Driver's License required.
- Ability to work scheduled shifts including evenings, weekends, and holidays.
Nice To Haves
- Hands-on technician or mechanic background
- Reynolds & Reynolds experience
Responsibilities
- Greet customers professionally, listen to vehicle concerns, and accurately document service needs.
- Provide detailed repair estimates, explain procedures clearly, and recommend appropriate maintenance services.
- Coordinate with technicians to prioritize repairs based on urgency and parts availability.
- Advise customers on additional services — oil changes, tire service, alignments, brake repairs, and more — to enhance vehicle performance and safety.
- Manage service writing accurately — process work orders, update repair statuses, and handle transactions professionally.
- Maintain ongoing communication with customers on repair status, recommendations, and vehicle readiness.
- Collaborate with the parts department to order necessary components promptly.
- Promote dealership services to maximize customer satisfaction and long-term retention.
- Ensure all service documentation complies with company policies and industry standards.
- Stay current on Stellantis/Mopar technologies, repair procedures, and manufacturer updates.
Benefits
- 90-day bi-weekly pay guarantee — transition with confidence
- Performance-based pay plans and bonuses — top advisors earn $120,000+
- NO COST employee healthcare, prescription, and life insurance
- Dental, vision, and supplemental coverage
- 100% paid manufacturer training — Stellantis/Mopar certified
- Service Advisor onboarding program
- 401(k) with company match
- Generous paid time off, vacation, holiday, and sick pay
- Employee Assistance Program (no cost)
- Employee discounts
- Comprehensive recognition and rewards programs
- Career growth within one of the largest privately owned dealer groups in the country.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
