Service Advisor

True North Equipment•Grand Forks, ND

16h•Onsite

About The Position

True North Equipment is seeking a dedicated Service Advisor to join our Impact Center team in Grand Forks, with additional support responsibilities for our Mahnomen and Northwood retail locations. In this in-person role, you will work closely with the Impact Center Operations Manager and Service Managers to streamline service operations, coordinate repair orders, support scheduling, and ensure efficient invoicing and customer communication across multiple locations. You will help manage the entire work order process — from the initial customer inquiry through job completion and final billing — while maintaining accurate documentation and ensuring timely communication with internal teams and customers. True North Equipment has been in business since 1949 and has 10 locations with over 200 employees. Our employees are the key to our success and have helped us get to where we are today, operating in two states across the Red River Valley. True to our Values...Driven by You! It takes our entire team to make True North Equipment exceptional. We strongly desire individuals who are self-starters and hard workers, always willing to dive into a new challenge and eager to learn. We strive to provide limitless opportunities for growth and education that will challenge you. Most importantly, we want you to have fun working at TNE!

Requirements

2+ years of customer service experience required
Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Strong attention to detail and problem-solving abilities
Ability to thrive in a fast-paced environment
Team-oriented mindset with willingness to support wherever needed
Proficiency in Microsoft Office and standard computer applications
High School Diploma or equivalent experience required
Valid Driver’s License with a clean MVR and the ability to operate company vehicles
Must have valid work authorization and be able to work in the U.S. without sponsorship
Position is classified as safety-sensitive and subject to the company's drug testing policy

Nice To Haves

Background in agricultural equipment dealership operations preferred
Familiarity with John Deere and competitive products preferred
General understanding of mechanical and technical terminology preferred

Responsibilities

Partner with the Impact Center Operations Manager and Service Managers to support accurate repair order processes
Open and manage repair orders for multiple service departments as needed
Invoice repair orders for the Impact Center while assisting Northwood and Mahnomen service operations as needed
Efficiently utilize Service Delivery and other John Deere/True North Equipment systems to streamline the work order process from initiation to invoicing
Support the enterprise Job Code/Expert Services process and assist with SVAP activity creation as needed
Follow all John Deere partner guidelines, processes, and expectations
May review and approve timesheets daily or bi-weekly for multiple locations
Support effective Service Department processes to ensure internal and external customer satisfaction
Provide scheduling support for technicians to minimize workflow gaps
Contact customers regarding completed work, machine pickup, delivery, scheduling, and billing updates
Maintain accurate customer machine inspection data and customer profiles
Support internal and external customer inquiries while assisting the Operations Manager and Service Managers
Maintain service department filing, records, and documentation
Support outgoing trucking by ensuring units are cleaned, inspected, and marked complete prior to departure
Partner with the centralized warranty team to ensure timely warranty submission and follow-up
Learn and support the centralized warranty process during PTO coverage as needed
Assist with technician scheduling and workload management through Service Delivery or JDSO
Review repair orders for completeness and accuracy to ensure timely billing and reduced WIP
Assist with tracking maintenance and service scheduling for shop vehicles as needed
Ensure warranty parts are processed within the required timelines
Maintain organization of tools, tool rooms, and equipment at the Impact Center
Support safety compliance efforts and complete safety-related tasks as directed
Maintain positive and professional relationships with peers, leadership, and customers
Demonstrate a commitment to continuous improvement and process enhancement
Maintain reliable attendance and support seasonal business demands
Perform all other duties as assigned in a professional and efficient manner