Experienced Service Advisor

Mossy Toyota San Diego•San Diego, CA

3h•$70,000 - $130,000•Onsite

About The Position

At Mossy Auto Group, employees are considered our most valuable asset. Our mission is to create an environment of high integrity and mutual respect that nurtures openness, creativity, and innovation. Every employee is critical to our success. As a family-owned and operated business, we consider each employee an extension of the Mossy family. We promise to deliver the same award-winning service and value that our community has come to expect from our dealership through the years. Employees in this position will be paid a base hourly wage at the applicable minimum wage rate up to $17.75 per hour, plus commissions. Commission amounts vary based on performance, with the expected average annual earnings of approximately $70,000 to $130,000. As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling, and service repairs/maintenance. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, the restaurant industry, or hospitality. AUTOMOTIVE SERVICE ADVISOR EXPERIENCE A BIG PLUS!

Requirements

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record & CA Driver’s License
Willing to submit to a pre-employment background check & drug screen
Basic understanding of vehicle system
Superior customer service skills

Nice To Haves

Automotive Service Advisor experience

Responsibilities

Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Advise customers of estimated service and repair costs and review details of service/repair invoice to gain their understanding of all services provided.
Distribute work between technicians efficiently.
Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.