Experienced Service Advisor-GMC

McKinney Buick GMC • McKinney, TX

1d • Onsite

About The Position

At MCKINNEY BUICK GMC, we foster an atmosphere of fun and success. Our Service Team is crucial to our dealership's success, with our advisors acting as the primary point of contact for our service customers. If you have prior experience as a Service Advisor in a car dealership and a proven track record of success, this is an excellent opportunity for you. As a Service Advisor, you will be responsible for the customer's experience in our service department. You will be the key point of contact with our customers and will be knowledgeable about product offerings, inventory needs, technician scheduling, and customer service. From greeting vehicle owners to explaining the repair process, our Service Advisors are true professionals who enjoy assisting others. We also welcome individuals who are new to the automotive industry but possess experience in customer service, retail sales, the restaurant industry, or the hospitality industry.

Requirements

• Organized and friendly personality and professional, well-groomed appearance
• Demonstrated ability to work well with others
• Time management skills
• Fantastic communication skills with your customers
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen
• Valid driver’s license and must be at least 18 years old

Nice To Haves

• Experience as a Service Advisor in a car dealership
• Proven track record of success
• Experience in customer service, retail sales, restaurant industry or hospitality industry

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Maintain High CSI standards

Benefits

• Great Team Environment
• 401K with annual discretionary Employer Match. Immediate eligibility upon fist day of employment.
• Health care. We offer multiple medical plans for you and your family's individual needs including a health reimbursement plan option.
• Five-day work week. WE ARE CLOSED ON SUNDAYS!
• World class training program to introduce you to our process and our products.
• Career paths for motivated individuals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed