Kendall Ford Service Advisor
About The Position
Kendall Ford of Marysville is seeking a Service Advisor to join their Service team. This role operates within a fast-paced environment, serving clients throughout the community. The Service Advisor is the primary point of contact for customers in the service department and plays a crucial role in building lifelong service customers. The position involves interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, ensuring work is performed correctly, making educated recommendations based on vehicle history, maintaining customer information, efficiently completing tasks, communicating with customers via various channels, and scheduling appointments. The ideal candidate will have high-level customer service experience, strong time management, work ethic, and communication skills, with the ability to prioritize customer needs.
Requirements
- High level customer service experience
- Demonstrated time management skills
- Strong work ethics
- Strong communication skills
- Ability to make recommendations and prioritize items in order of importance for customers
- A valid driver's license and clean driving record
- Computer skills and willingness to learn new programs
- Proven record of achieving exceptional customer satisfaction
- A desire for a long-term career with a growing organization
Nice To Haves
- Knowledge of automobile repair and maintenance
- 2 years of service writing experience
- Previous experience at a Ford dealership
Responsibilities
- Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance
- Verifying that work was properly performed and diagnosed
- Researching vehicle history to make educated recommendations
- Inputting and maintaining customer information
- Completing work tasks in an efficient and organized manner
- Using telephone, email, and chat systems to communicate with customers
- Scheduling service appointments
Benefits
- Competitive pay plan with no cap on earnings
- Substantial bonus program
- Shop Manager on-site for assistance
- Fair dispatching and teamwork environment
- Large loyal customer base
- Experienced and loyal service technicians
- Clean/Safe shop with the equipment needed
- Career path development opportunities
- Competitive paid time off
- Discounts on parts, service and vehicle purchases for you and your immediate family
- Medical, Dental and Vision insurance
- Paid Life insurance
- 401(k) plan w/ Fidelity
- Accident and Illness supplemental plans
- Flexible spending plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
